Do You Ship Internationally?
YES. FaceFront Cosmetics ships internationally to the following countries: Canada, Puerto Rico, United Kingdom, Australia, Germany, France, Netherlands, Japan, Jamaica, Belgium, Spain, Andorra, Greece, Sweden, Norway, Austria, Italy, Switzerland, Luxembourg, Ireland, Portugal, Russia, Finland, Iceland, U.S. Virgin Islands, British Virgin Islands, Belgium, Hong Kong, Taiwan.
Any country outside of this zone is not permitted at this time and we apologize for any inconvenience.
International shipping is a premium, flat rate cost of 30.00 $USD and may take upwards to 3 weeks to arrive, depending on the country's regulatory standards and geographical limitations of expediency. Rush Delivery is NOT an option for international orders.
Clients in Canada, Puerto Rico, and U.S. Virgin clients will be charged a minimum of 5.00 $USD for shipping and be adjusted with a matrix depending on the weight of the item ordered.
Updated information, including specifics of international shipping can be found here: http://site.schelk.net/ff/t_cs.htm
How Safe Are Your Products for Lips, Eyes, and Skin?
All products are made by FDA approved ingredients, in accordance with FDA guidelines. All of our products are made from the finest ingredients we can find in the United States and are subsequently approved by the FDA for their respective purposes.
Additionally, our labs follow the very strict guidelines put forth by the FDA on the regulation of cosmetics in the United States. For even detailed information about this process, you may view the FDA's Official Website.
Is Online Shopping Safe With FaceFront?
ABSOLUTELY. Shopping online can be a scary place and we take away the uncertainty, you can always trust us, from our products to our expedient billing process. Our transactions are securely processed through PayPal and Google CheckOut. PayPal is the world's leading provider in online transactions and for that purpose, we knew that we could provide on their reliability and reputation to give our customers the best online experience with the least upsets. Every transaction is kept confidential through secure servers, never revealing your personal banking information or credit card numbers. At no point during the sale does anyone, even ourselves, see your banking records, we simply are notified that your payment was received, of your mailing address, and the type of payment (American Express, MasterCard, Visa) so we can better serve you in the event of a return.
You may view http://www.paypal.com or http://www.googlecheckout.com for additional information on how they protect your privacy through their enhanced security features.
What Is Your Return Policy?
STANDARD 20-DAY RETURN POLICY! Wear what you love, if you aren't satisfied, we aren't!
If you are not satisfied with the product or color you have purchased from us, you may return it to us within 20 days after the shipment date from our distribution center, whether it has been opened or used, it is eligible to be returned. Your return must be postmarked within 20 days after the shipment date that we have printed on your receipt, or your return will not be accepted to us or returned to you. All products must be accompanied by a copy of the original receipt which was sent with your order (electronic receipts are not valid substitutes). We are not responsible for providing a refund on any return shipping costs incurred, including, but not limited to: Rush Order/Express and Standard International Shipping, as these are premium delivery options. Standard Domestic Shipping is free and is assumed a non-refundable, free service from our company, which is usable once (outgoing). If there was a mistake in the order within the 20 days and you need to replace a product, we will refund all shipping costs, so long as they are standard shipping; this will be refunded to you upon your return of the product to us and receipt of your adjusted order. If you decide, however, not to replace the product and just return it to us, even though it is our error, you will still follow the above conditions (we will not cover return shipping costs incurred, but we will honor our 20-day policy).
Last Call, Clearance, Liquidation, or As-Is/Final Sale products are NEVER returnable. These items are understood to be the last available in our stock and for the purposes of inventory and their very low offering prices, we do not take them back.
Who Owns FaceFront Cosmetics, USA?
FaceFront Cosmetics's parent company is Schelk Consumer Products, North America. More information about Schelk Consumer Products is available at, http://www.schelk.net
Wait! You Got Rid of A FaceFront Product I Loved, Is It Still Available?
MAYBE. If your product is not in our "Going, Going, Gone" section of this online store, it may be available at our outlet distributors. FaceFront's direct affiliate is LizPort, an online cosmetic and accessory store and you may find genuine, authorized products at our outlet there for generous discounts up to 65%, or more. Generally, when we get rid of colors which are season-sensitive or retire products, they end up at LizPort. Check out LizPort at http://www.lizport.com . Note, we are not responsible for orders outside of FaceFront Cosmetics.